The Vancouver Airport Authority (known as YVR) is a world leader in airport customer service, sense of place, sustainability and innovation. What is less known is our record in accessibility, employment equity and inclusiveness. We have achieved great gains in this area: six of the nine Vice Presidents are women, 44% of management are women, 34% of our company are visible minorities and 2.5% come from First Nations, to name a few examples. In 2018 YVR was named as a sector leader in employment equity by the Federal Government. Mr. Richmond will outline the concrete steps taken, roadblocks overcome and continuing challenges on the journey to a diverse, equitable and fun workplace.
- The Vancouver Airport Authority business model
- Business reasons for hiring traditionally underrepresented groups
- Steps taken to get moving
- Issues, pitfalls, problem-solving moving forward
Craig Richmond, YVR
Craig Richmond is the driving force behind Vancouver International Airport (YVR)—an award-winning hub, known for its innovative approach to business, unique governance model and exceptional customer care. His strong aviation background spans diverse roles, from his early days as a pilot for the Royal Canadian Air Force to key jobs at YVR and CEO positions with Vantage Airport Group at six airports in three countries.
Since rejoining YVR as President & CEO in 2013, Richmond has overseen the airport’s vision to become a world-class hub. He leads a dedicated team towards this ambitious goal, with a focus on delivering an exceptional airport experience. Under his guidance, YVR has become one of the fastest-growing major airports in North America, having welcomed a record 25.9 million passengers in 2018, an increase of 7.2 per cent. In addition, YVR has been voted Best Airport in North America for a record nine consecutive years at the Skytrax World Airport Awards and has been recognized as one of B.C.’s Top Employers for 11 years in a row.
Richmond has become a leading voice in the aviation community, through his championing of Canada’s unique airport governance model and the need for constant innovation. In 2016, Airports Council International – North America recognized his efforts with the Excellence in Visionary Leadership Award. And in 2017 Airport Revenue News recognized him as Director of the Year in the large airports category.